Help Section | Warranty

Help - Warranty
 

Product issues

 

My product is faulty or does not work?
Your manufacturer will be on hand to help and you can find their phone number by visiting the brand's website or alternatively contact our head office on 1300 EZY LIVING for assistance. If you’re still experiencing issues, make sure you get a reference number from your manufacturer when you speak to them, and then contact us.

What if I lost my product or it was stolen?
If your item is lost or stolen after you've received delivery of it, and you’re going to make a claim with your insurance provider, we can provide you with a buy-out figure that will settle your obligations to us so you can claim the full value of the product through your insurer. We can’t be involved in the negotiation with your insurance provider, but we’re happy to provide you with any documentation you may need such as a ‘Proof of purchase’. If you’re not insured, please contact us so we can discuss your options.

If we have some refurbished stock available, and you’re very close to finishing your agreement, we may be able to send you out a replacement and you will need to keep your repayments going.

My item has been damaged! What can I do?
We understand that from time to time accidents happen. Whether you’ve dropped your laptop, spilt coffee on your iPad or put a cricket ball through the TV, we want to help you get back up and running as quickly as possible.
To get started we’ll need you to send us some photos to help us better assess any damage that may have occurred after you've received delivery of your product, and review the best possible solution.
If you’re going to make a claim with your insurance provider, we can provide you with a buy-out figure that will settle your obligations to us so you can claim the full value of the product through your insurer. We can’t be involved in the negotiation with your insurance provider but we’re happy to provide you with any documentation you may need such as a ‘Proof of purchase’.
If you’re not insured, please contact us so we can discuss your options.

Important: Make sure you contact us as soon as the damaged as occurred so we can open a case and walk you through the process.

Can I trade my item or swap/upgrade to another item?
So you’ve decided on an iPad but realised after opening it that you can't find the keyboard and a laptop seems much more appropriate. No stress, all our rentals come with a 10-day cooling off period, during which you can return or swap your product.
If you’ve had your product for more than 10 days, please give us a call and we’ll see what we can do.
 

Product support
 

Do my items come with insurance?
Unfortunately Ezy Living Rental products do not come with insurance attached. However, your own home insurance provider may provide cover, please contact your insurer for more details.

If I’m renting from you why do I have to contact the manufacturer?
Manufacturers provide the warranty, so they will initially need to do some troubleshooting to assess the issue and speak directly with you as the product is in your possession.
All products include a minimum 12-month manufacturer's warranty, during which time hardware faults will be resolved directly by the manufacturer. Cover varies between products, please read the warranty guidelines included with your product.
If you’re experiencing any issues with the manufacturer please contact us to discuss and we'll do our very best to help resolve these with the manufacturer. Please make sure you obtain a reference number from the manufacturer.

Manufacturer’s warranty
 

How do I contact the manufacturers?
Here are the contact numbers of our manufacturers’ resolution departments:

  • Acer – 1300 365 100
  •  Apple – 1300 321 456
  •  Asus – 1300 278 788
  •  Beko - 1300 282 356
  •  Blaupunkt/Bush- 1300 055 518
  •  Dimplex – 1300 556 816
  •  Electrolux- 1300 363 640
  •  Euromaid – 02 9958 3111
  •  Fisher and Paykle- 1300 650 590
  •  Haier – 1300 650 590
  •  Hisense – 1800 447 367
  •  HP - 13 10 47
  •  Kelvinator – 1300 363 640
  •  LG – 1300 542 273
  •  Panasonic – 13 26 00
  •  Samsung – 1300 362 603
  •  Simpson – 1300 363 640
  •  TCL – 03 8541 4666
  •  Volta - 1300 366 366
  •  Whirlpool- 1300 363 344


What’s covered under the manufacturer’s warranty?
Standard maintenance operations, hardware or component issues are covered by the manufacturer, if within the warranty period – anything that’s not accidental damage.
However, damages such accidental damage, cracks, and replacement of batteries, delivery or software issues are not covered.

What is the length of my warranty with you guys?
All products include a minimum 12-month manufacturer's warranty, during which time hardware faults will be resolved directly by the manufacturer. Cover varies between products so please read the warranty guidelines included with your product. However, as an added bonus most of our products now come with a huge 3 year warranty for peace of mind!

Ezy Living Rentals

 

1300 EZY LIVING
1300 399 548 
07 5450 1876
0400 644 839

 

 

 

 

Consumer Lease Information

 

Australian Credit License Number

"438771"


Financial Ombudsman Membership Number

"32369"